At WorldEntire, we deliver design-led display solutions through WEexpo. As many of our products are made to order or customised, the following terms apply to returns and warranty.

Returns

Custom and Printed Products

Products that include custom artwork, design, or print are non-returnable and non-refundable, unless faulty or damaged.

All artwork and specifications must be reviewed and approved prior to production. WorldEntire cannot accept responsibility for errors in approved artwork.

Artwork Proofing & Approval

All artwork supplied or created by WorldEntire must go through a formal proofing and approval process prior to production.

A digital proof will be provided for review, detailing layout, dimensions, positioning, and overall design. It is the customer’s responsibility to carefully check all elements, including:

  • Spelling, grammar, and content
  • Dimensions and scaling
  • Image quality and resolution
  • Colours and overall appearance
  • Positioning of logos and design elements

Production will only begin once written approval has been received.

Approval must be provided by an authorised representative of the customer.

Approval of artwork confirms that all details are correct and ready for print. WorldEntire cannot accept responsibility for any errors identified after approval has been given.

Any changes requested after approval may:

  • Result in additional costs
  • Affect lead times

Colour Representation

While every effort is made to ensure accuracy, colours may vary slightly between on-screen proofs and final printed products due to differences in screen displays and print processes.

Standard Products

Non-custom items may be eligible for return subject to the following conditions:

  • Return requests must be made within 7 days of delivery
  • Items must be unused, in original condition, and in original packaging
  • Return shipping costs are the responsibility of the customer

All returns must be approved in writing prior to being sent back. A restocking fee may apply.

Damaged or Faulty Items

If goods arrive damaged or faulty:

  • Notification must be made within 48 hours of delivery
  • Photographic evidence must be provided

We will assess and provide an appropriate resolution, including repair or replacement where applicable.

Incorrect Items

If an incorrect item has been supplied due to an error on our part, we will arrange collection and replacement at no additional cost.

Warranty

WElightbox

WElightbox hardware is supplied with a 12-month limited warranty, covering manufacturing defects in structural components and lighting systems under normal use.

WEpopup

WEpopup is a patent-pending display system designed for portability and rapid deployment. Due to the nature of its materials and construction, performance is influenced by handling, storage, and usage conditions.

WEpopup is supplied with a 7-day limited warranty from the date of delivery, covering manufacturing defects only.

All warranty claims are assessed on a case-by-case basis and must be supported with photographic evidence.

Usage and Handling

All products must be handled and stored appropriately to maintain performance.

For WEpopup in particular:

  • Handle carefully during setup (following instructions provided), transport, and storage
  • Store in a clean, dry environment
  • Avoid excessive force, impact, or movement beyond intended operation
  • Use only for its intended display purpose

Failure to follow appropriate handling and storage practices may affect eligibility for warranty claims.

Warranty Exclusions

The warranty does not cover:

  • General wear and tear
  • Damage caused by handling, transport, or storage outside recommended conditions
  • Misuse or use outside intended purpose
  • Third-party modifications or alterations
  • Printed graphics or artwork
  • Environmental exposure, including moisture, heat, or outdoor conditions unless specifically agreed

Limitation of Liability

WorldEntire’s liability is limited to the repair or replacement of defective products where applicable.

We are not liable for:

  • Indirect or consequential losses
  • Loss of business, revenue, or opportunity
  • Costs associated with installation, removal, or third-party services

Returns & Claims Process

To request a return or submit a warranty claim, please contact: hello@worldentire.com

Please include:

  • Order reference
  • Description of the issue
  • Supporting images where applicable

Returns must not be sent without prior written approval.

General

WorldEntire reserves the right to refuse returns or warranty claims that do not meet the conditions outlined above.

Final Note

All products are designed to perform within their intended use. Proper handling and storage are essential to ensure longevity and performance.